CEO Reads Glassdoor Reviews

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So, you know, we had to do it downsizing and we got slaughtered after we let 11

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people

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in our sales org go at once and basically Kelly and Alex told me the essence of

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what

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the reviews said and they're like, "Don't even bother reading them.

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I think it's just going to annoy you."

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And I sort of kind of like there was so much negativity at the time in around

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us and me

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and everything else.

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I just didn't want to like further poison myself.

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So I have never read any of these and I don't know what my actual rating or our

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company

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rating is on Glassdoor.

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I haven't looked at it since 2015.

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Oh my God.

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Our company rating is 2.2 out of 5.

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Wow.

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Only 24% would recommend to a friend and yeah, I mean, it just sucks.

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I don't know what else to say.

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Review number one, exact team is lost and has no idea how to run the business.

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I mean, you know, we generated 500 grand a month the last three months like I'm

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not even

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sure what to say about that.

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One day you hear how amazing you're doing the next day you'll be fired.

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They only care about themselves, their money and that's it.

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They squeeze you dry and then kick you out.

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You can't trust them.

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I guess I can empathize with that if you were like, "Oh, I just don't think

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that our

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employees who had a 3% turnover in the last quarter and like, you know, low

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single digits

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this quarter would feel the same way.

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I just maybe I'm delusional."

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It's such a weird thing because I just know that I am only as good as my team.

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Like everyone else on my team is only as good as the rest of their team.

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And in order to have a great team, by definition, that's what you have to care

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about.

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Zero transparency into the true company metrics and impact of the tool.

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I mean, you can literally go on LinkedIn, stop blowing money on things like

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random events.

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I actually agree with this.

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And that was like the, you know, I just say it all the time.

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Like the one thing that we learned in 2023 is that like the one type of event

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that worked

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was a small dinner where we control the list and then like a medium sized thing

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where we

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also control the list.

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I would have told myself that.

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This one's spot on.

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Team was often improvising, but the lack of clear communication often resulted

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in confusion.

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So the team is often improvising.

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I mean, I don't know.

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Probably still are.

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We hired these people way too quickly.

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And then we basically went from a six person org to a 55 person org in 60 days

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and no one

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had any experience doing it.

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It was a total mess in our organization is much, much cleaner now, but I think

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that that

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is valid, but it has whoever this person was, like they would be.

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I think any of these people, if they re entered our company, they would find it

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unrecognizable.

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Velocity as the main company value, the company's obsession with speed and

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urgency overshadowed

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all other considerations, including quality.

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That attitude definitely caused a lot of problems in being a last year.

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However, I think I still believe even though we need to be much more deliberate

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as an organization,

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especially with the DDC business now and this B2B business, I think velocity.

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Like 10 times more important than anything else is that.

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But like on the DDC business, we know what we need to do.

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However, to me, it means something different than just like doing everything as

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fast as

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possible, making decisions quickly, right?

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Building features quickly, right?

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Like all of this stuff like a, you know, there's a emphasizing velocity with

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regard to things

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like that.

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Like one of the most amazing things that Jeff Bezos says about Amazon is that

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they can

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still move fast with 300,000 employees.

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So I think it's still the utmost priority, but I agree with that comment that

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like it

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did cause a huge amount of problems that ultimately related to this thing that

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caused

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all these reviews and the reputation that we have and we stupidly aren't doing

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anything

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about on the last door.

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I had them as fortunate of working at retention.com for a considerable period.

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And if you value your sanity, work life balance and well-being, I implore you

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to steer clear

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of this company.

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It is amazing that this is the, this is a place that people can go for

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information about

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working here.

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What is this?

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Product market fit best in the business with no real competitors culture.

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Everyone wants to win.

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That's a nice one.

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But working is a plus, I guess.

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I think so too.

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I think so too.

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I think it's also filled with really great people and all of them are easy to

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talk to.

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Give that person a hug.

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It's just really weird, you know, it's just really weird reading all of this

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shitty stuff

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about the thing that you spend your entire life on.

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And when you just put me through 45 minutes of literally just getting punched

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in the gut,

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like reading that just makes me feel so good.